Become a Carer
Help Centre
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Owner
Carer
Other Questions
Getting Started
Why am I getting an error when I try to add my phone number?
How do I unsubscribe from Floofy emails?
Is my carer profile approved?
How do I become a pet carer or dog walker on Floofy?
Why become a pet carer on Floofy?
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Finding a Carer
How long does the carer’s rate cover?
How do I find a pet carer for my pet?
What services do carers offer?
How do you check carers?
Do you accept cats and other animals?
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Booking
How to Edit Service Dates on Floofy
How do I rebook with a carer?
How do I contact a carer?
How do I review my carer after a stay on Floofy?
How to View and Manage Requests on Your Floofy Account
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Account and Profile
What are favourites and how do I manage them?
Feedback Feature for Carers
How do I exercise my rights under GDPR?
How do I log in to my account?
How do I reactivate my Floofy account?
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Payments
How do I add, edit, or remove a credit card from my account?
When will I be charged for a service?
How Do I Review My Payments for Bookings?
How much does it cost to book a pet carer?
How do I pay for a booking?
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Trust and Safety
What Information Does Floofy Share?
How Can I Ensure a Safe, Stress-Free Stay?
What Should I Do If I Feel Uncomfortable?
How to Stay Safe on Floofy
Keeping Your Account Secure
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Profile