Become a Carer
Help Center
Hi , welcome to our help center
Owner
Carer
Other Questions
Getting Started
How do I unsubscribe from Floofy emails?
Why am I getting an error when I try to add my phone number?
Is Floofy right for my pet?
How do I contact Floofy Support?
How do I become a pet carer or dog walker on Floofy?
Show More
Finding a Carer
How long does the carer’s rate cover?
How do I find a pet carer for my pet?
What services do carers offer?
Do you accept cats and other animals?
How do you check carers?
Show More
Booking
How to Edit Service Dates on Floofy
How do I contact a carer?
How do I rebook with a carer?
How do I review my carer after a stay on Floofy?
How do I edit pet day care, dog walking, and drop-in requests on Floofy?
Show More
Account and Profile
What are favourites and how do I manage them?
How do I exercise my rights under GDPR?
Feedback Feature for Carers
How do I log in to my account?
How do I reactivate my Floofy account?
Show More
Payments
How do I add, edit, or remove a credit card from my account?
When will I be charged for a service?
How much does it cost to book a pet carer?
How Do I Review My Payments for Bookings?
How do I pay for a booking?
Show More
Trust and Safety
What Information Does Floofy Share?
Keeping Your Account Secure
How to Stay Safe on Floofy
What Should I Do If I Feel Uncomfortable?
How Can I Ensure a Safe, Stress-Free Stay?
Show More
Explore
Saved
Profile