Trust and Safety
All articles
How Can I Ensure a Safe, Stress-Free Stay?
Ensure a safe, stress-free stay with Floofy by scheduling meetings, communicating with pet owners, and knowing how to prepare for bookings.
Why Should I Pay and Communicate Through Floofy?
Learn why paying and communicating through Floofy ensures safety, convenience, and peace of mind for pet owners and carers.
Can Floofy deactivate my account?
Learn about Floofy's account deactivation policy for unsafe or inappropriate behavior to ensure a safe marketplace for all users.
What Should I Do If I'm Worried About a Pet’s Well-Being?
Learn how to ensure your pet's well-being and get support from our Trust & Safety team if you're worried about their health or safety.
What is Floofy’s feedback policy?
Learn about Floofy’s feedback policy, guidelines for leaving feedback, and what content is not allowed to ensure a respectful community.
What if a Pet Owner Wants to Pay Me Directly, Not Through Floofy?
Learn why all payments must go through Floofy for safety and security. Direct payments can lead to account suspension and lack of support.
What If There's an Emergency?
Learn what to do in a pet emergency, including contacting owners, vets, and Floofy’s Trust & Safety team for quick assistance.