Payments
- How much does it cost to book a pet carer?
- When will I be charged for a service?
- How do I add, edit, or remove a credit card from my account?
- How do I pay for a booking?
- How do I use coupons, promo codes, and gift cards?
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Account and Profile
What are favourites and how do I manage them?
Learn how to manage your favourites by bookmarking carers' profiles for easy access and tracking your preferred sitters.
Booking
How to Edit Service Dates on Floofy
Learn how to easily edit service dates, pets, or walks in your Floofy account's Pending Requests section.
Payments
How much does it cost to book a pet carer?
Discover how pet carer costs vary on Floofy based on services, rates, and needs. Learn about standard and additional fees for your booking.
Getting Started
How do I unsubscribe from Floofy emails?
Learn how to unsubscribe from Floofy marketing emails and manage your notification preferences easily.
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Finding a Carer
- How do I choose the right carer?
- How do you check carers?
- Do you accept cats and other animals?
- How do I find a pet carer for my pet?
- How long does the carer’s rate cover?
Booking
- How to Edit Service Dates on Floofy
- How do I rebook with a carer?
- How do I review my carer after a stay on Floofy?
- How to View and Manage Requests on Your Floofy Account
- What if my booking request expires on Floofy?
Getting Started
- How do I unsubscribe from Floofy emails?
- Why am I getting an error when I try to add my phone number?
- Is Floofy free?
- What are the Floofy Terms of Service?
- How do I sign up?
Account and Profile
- What are favourites and how do I manage them?
- Feedback Feature for Carers
- How do I exercise my rights under GDPR?
- How can I update or delete profile photo?
- How do I log in to my account?
Trust and Safety
- Keeping Your Account Secure
- What Information Does Floofy Share?
- How to Stay Safe on Floofy
- What Should I Do If I Feel Uncomfortable?
- Why Should I Book and Pay Through Floofy?