Booking and paying through Floofy is required in our Terms of Service.

If we think you’ve arranged a booking on Floofy but paid outside the platform, we may deactivate your account for breaking these terms.

If you received an email saying your account was deactivated for violating our Terms of Service, you may be able to appeal and reactivate your account.

If you think your account was deactivated by mistake, reply to the email you received.

How to appeal</3>If you can appeal, respond to the email from Floofy:Agree to follow our policies and Terms of Service.Confirm that you understand our policies.Promise to book through Floofy, knowing that any further violations will lead to a permanent account closure.NoteIf your deactivation was for other reasons, you won’t be eligible to appeal.