Booking peace of mind
Sometimes plans change. Reservation Protection is designed to support pet parents and carers when an eligible booking is cancelled or disrupted, so an unexpected situation doesn't leave your pet without care.
If a carer cancels an eligible booking, we'll help you find a replacement or arrange a refund.
Depending on the timing of a cancellation and the service booked, eligible bookings may qualify for a refund.
Our team can help you find an alternative carer so your pet is never left without care.
Reach our support team for help with any covered issue before, during, or after a stay.
How it works
Good to know
Coverage, eligibility, and refund amounts depend on the timing of the cancellation and the type of service. Full conditions are described in our Terms of Service.
Book your next stay with confidence, knowing Reservation Protection has your back.