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Safety at Floofy

Your pet's wellbeing and your peace of mind come first. Here's how we help keep every stay safe.

Care you can trust

From verified carers to secure payments and round-the-clock support, every part of Floofy is designed to protect you, your pet, and our community of pet lovers.

iconVerified carers

Carers complete a profile review and identity checks before they can welcome pets, so you always know who you're booking with.

iconSecure payments

All payments are handled securely through the platform. Never pay or accept money outside Floofy.

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Read honest reviews from other pet parents and check ratings before you book.

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Chat with a carer, share your pet's needs, and arrange a meet-and-greet before confirming a stay.

iconSupport when you need it

Our team is here to help with any issue before, during, or after a booking.

iconReservation Protection

Eligible bookings are covered by our Reservation Protection so you can book with confidence.

Tips for a safe experience

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Always communicate and pay through Floofy so your booking stays protected.
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Arrange a meet-and-greet before the first stay to make sure it's a good fit.
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Share your pet's routine, medical needs, and emergency contacts with your carer.
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Read reviews and check verification badges before booking.

Ready to find a trusted carer?

Browse verified pet carers near you and book with peace of mind.

For full details, see our Terms of Service.